New registration
Sign In
New registration
Sign In
AR
×
Sign in your account
Forgot Password?
The user name or password is incorrect
The user name or password is incorrect
Restore password
×
Incorrect email address
Sign In
job seekers
By registering you confirm that you accept the
Terms & Conditions
and
Privacy Policy
Or
Gender
Male
Female
Select
Preferred job
Text
By registering you confirm that you accept the
Terms, Conditions and Privacy Policy
Job Vacancy-Senior IT Service Delivery and Program Manager
Senior IT Service Delivery and Program Manager
QEHC
Saudi Arabia-Riyadh-
Job Description
• اﻟﻌﻤﻞ ﻣﻊ أﺻﺤﺎب اﻟﻤﺼﻠﺤﺔ اﻟﺨﺎرﺟﻴﻴﻦ واﻟﺪاﺧﻠﻴﻴﻦ ﻋﻠﻰ ﺗﻄﻮﻳﺮ وﻗﻴﺎدة ﺧﺎرﻃﺔ ﻃﺮﻳﻖ اﺳﺘﺮاﺗﻴﺠﻴﺔ ﺗﻨﻔﻴﺬ اﻟﺨﺪﻣﺎت اﻟﺘﻘﻨﻴﺔ وﻳﺘﻀﻤﻦ ﻓﻬﻢ ﺷﺎﻣﻞ ﻟﻤﺘﻄﻠﺒﺎت اﻟﺨﺪﻣﺔ واﻟﻤﻜﻮﻧﺎت واﻹﻋﺪاد ﻟﺪﻓﻊ ﺗﺤﺴﻴﻨﺎت اﻟﺨﺪﻣﺔ اﻟﻤﺴﺘﻤﺮة • اﻟﺤﺼﻮل ﻋﻠﻰ ﻣﻠﻜﻴﺔ اﺗﻔﺎﻗﻴﺎت ﻣﺴﺘﻮى ﺧﺪﻣﺔ اﻟﺨﺪﻣﺎت اﻟﺴﺤﺎﺑﻴﺔ ﺑﻴﻦ أﺻﺤﺎب اﻟﻤﺼﻠﺤﺔ واﻟﻌﻤﻼء واﻟﺘﻲ ﺗﻮﺿﺢ ﺗﻔﺎﺻﻴﻞ اﻟﺨﺪﻣﺎت اﻟﺘﻲ ﺳﻴﺘﻢ ﺗﻘﺪﻳﻤﻬﺎ. • إدارة اﻟﺤﻮادث واﻟﻤﺸﻜﻼت واﻟﺘﻐﻴﻴﺮات ﻋﻠﻰ أﺳﺎس ﻳﻮﻣﻲ وﻓ ًﻘﺎ ﻻﺗﻔﺎﻗﻴﺎت ﻣﺴﺘﻮى اﻟﺨﺪﻣﺔ اﻟﻤﺤﺪدة ﺑﺤﻴﺚ ﻳﻀﻤﻦ ﺗﺤﻠﻴﻞ اﻟﺴﺒﺐ اﻟﺠﺬري واﻹﺻﻼح اﻟﺪاﺋﻢ ﻟﻠﻤﺸﻜﻼت. • ﺗﺴﻠﻴﻢ اﺗﻔﺎﻗﻴﺎت اﻟﻤﺴﺘﻮى اﻟﺘﺸﻐﻴﻠﻲ (OLA) ﻣﻊ اﻹدارات اﻟﺪاﺧﻠﻴﺔ ﻟﻤﺰود اﻟﺨﺪﻣﺔ واﻟﺘﻲ ﺗﻮﺿﺢ ﺑﺎﻟﺘﻔﺼﻴﻞ ﺗﻮﻓﻴﺮ ﻋﻨﺎﺻﺮ ﻣﻌﻴﻨﺔ ﻣﻦ اﻟﺨﺪﻣﺔ • اﻹﺷﺮاف ﻋﻠﻰ ﻓﺮﻳﻖ اﻟﺨﺪﻣﺔ ﻟﺘﺤﺪﻳﺪ أوﻟﻮﻳﺎت أﻋﻤﺎل اﻟﺘﻄﻮﻳﺮ واﻻﺗﻔﺎق ﻋﻠﻴﻬﺎ • ﻳﻌﻤﻞ ﻛﻨﻘﻄﺔ اﻧﻄﻼق ﻟﺨﺪﻣﺎت ﻣﺮﻛﺰ اﻟﺒﻴﺎﻧﺎت وﻳﻘﺪم اﻟﻤﺸﻮرة ﻟﻤﺨﺘﻠﻒ ﻓﺮق اﻟﻌﻤﻞ واﻟﺸﺮﻛﺎء واﻟﻌﻤﻼء ﺑﺸﺄن اﻟﺨﺪﻣﺎت اﻟﺴﺤﺎﺑﻴﺔ اﻟﻤﺨﺘﻠﻄﺔ. ﻣﻊ ﺗﻨﺴﻴﻖ اﻻﺗﺼﺎل ﺑﻴﻦ ﻣﻮﻇﻔﻲ اﻟﺪﻋﻢ اﻟﺪاﺧﻠﻲ واﻟﺨﺎرﺟﻲ • إدارة اﻟﻤﻬﺎم واﻟﻌﻤﻠﻴﺎت اﻟﻤﺘﻌﻠﻘﺔ ﺑﺨﺪﻣﺔ ﻋﻤﻠﻴﺎت اﻟﻨﺸﺮ • اﻟﻤﺸﺎرﻛﺔ ﻓﻲ ﺗﻨﻔﻴﺬ ﻋﻤﻠﻴﺔ ITIL ﺑﻤﺎ ﻓﻲ ذﻟﻚ اﻷﺻﻮل واﻟﺤﻮادث واﻟﺘﻐﻴﻴﺮ واﻟﻤﺸﻜﻠﺔ واﻟﺘﻜﻮﻳﻦ واﻹﺻﺪار وإدارة اﻟﻤﻌﺮﻓﺔ • ﺗﻮﻓﻴﺮ اﻟﻘﻴﺎدة اﻟﺘﺸﻐﻴﻠﻴﺔ واﻟﻤﻌﺮﻓﺔ اﻟﻤﺘﺨﺼﺼﺔ ﻟﻠﻌﻤﻼء اﻟﺪاﺧﻠﻴﻴﻦ ﻟﻤﺴﺎﻋﺪة اﻟﺘﺤﺪﻳﺎت اﻟﻤﺘﻌﻠﻘﺔ ﺑﺘﻘﻨﻴﺔ اﻟﻤﻌﻠﻮﻣﺎت ﺑﻤﺜﺎﺑﺔ ﻧﻘﻄﺔ اﻟﺘﺼﻌﻴﺪ )اﻹﺧﻄﺎر( ﻟﻠﺤﻮادث اﻟﻜﺒﺮى. • اﻟﻤﺤﺎﻓﻈﺔ ﻋﻠﻰ وﺛﺎﺋﻖ اﻟﺨﺪﻣﺔ اﻟﻤﺤﺪﺛﺔ وﻓ ًﻘﺎ ﻹﻃﺎر ﻋﻤﻞ .ITSM • رﻓﻊ اﻟﺘﻘﺎرﻳﺮ ﻟﻺدارة اﻟﻌﻠﻴﺎ وأﺻﺤﺎب اﻟﻤﺼﻠﺤﺔ ﻓﻲ اﻟﺨﺪﻣﺔ اﻟﻤﻄﻠﻮﺑﺔ، ﺗﻘﺎرﻳﺮ أﺳﺒﻮﻋﻴﺔ وﺷﻬﺮﻳﺔ ورﺑﻊ ﺳﻨﻮﻳﺔ ﺗﺘﻌﻠﻖ ﺑﺄداء اﻟﺨﺪﻣﺔ، واﺗﻔﺎﻗﻴﺎت ﻣﺴﺘﻮى اﻟﺨﺪﻣﺔ ، إﻟﺦ. • اﻟﻤﺸﺎرﻛﺔ ﻓﻲ ﺗﻄﻮﻳﺮ ﻣﻨﻬﺠﻴﺎت وأدوات إدارة اﻟﺒﺮاﻣﺞ اﻟﺘﻘﻴﻨﻪ ﺑﺎﻟﻬﻴﺌﺔ ﻟﺘﻠﺒﻴﺔ اﺣﺘﻴﺎﺟﺎت اﻟﻤﺸﺮوع او اﻟﻤﺤﻔﻈﺔ. • ﺗﺤﺪﻳﺪ اﻷوﻟﻮﻳﺎت واﻟﺠﻤﻊ ﺑﻴﻦ اﻟﻤﺸﺎرﻳﻊ اﻟﺘﻘﻨﻴﺔ ﻓﻲ إﻃﺎر اﻟﺒﺮﻧﺎﻣﺞ ﻋﻠﻰ أﺳﺎس ﻣﺠﻤﻮﻋﺔ ﻣﻦ اﻟﻤﻌﺎﻳﻴﺮ اﻟﻤﺘﻔﻖ ﻋﻠﻴﻬﺎ. • إﻧﺸﺎء ﺧﻄﺔ ﻋﻤﻞ ﻣﻔﺼﻠﺔ ﺗﺤﺪد وﺗﺴﻠﺴﻞ اﻷﻧﺸﻄﺔ اﻟﻼزﻣﺔ ﻹﻛﻤﺎل اﻟﻤﺸﺎرﻳﻊ ﺑﻨﺠﺎح. • ﺗﻄﻮﻳﺮ و / أو ﺗﺤﺪﻳﺚ اﻟﺠﺪول اﻟﺰﻣﻨﻲ ﻹﻧﺠﺎز اﻟﻤﺸﺎرﻳﻊ اﻟﺬي ﻳﺨﺼﺺ اﻟﻤﻮارد ﺑﺸﻜﻞ ﻓﻌﺎل ﻟﻸﻧﺸﻄﺔ اﻟﺘﻲ ﺗﻀﻤﻦ اﻟﺘﻮاﻓﻖ ﻣﻊ اﻟﻤﺘﻄﻠﺒﺎت • ﺗﺤﺪﻳﺪ اﻷﻫﺪاف واﻟﻤﻌﺎﻳﻴﺮ اﻟﺘﻲ ﺳﻴﺘﻢ ﻋﻠﻰ أﺳﺎﺳﻬﺎ ﺗﻘﻴﻴﻢ اﻟﺒﺮﻧﺎﻣﺞ ﻋﻨﺪ اﻛﺘﻤﺎﻟﻪ. • ﻣﺮاﻗﺒﺔ ﺗﻘﺪم اﻟﺒﺮﻧﺎﻣﺞ وﺗﺤﺪﻳﺜﻪ ﺣﺴﺐ اﻟﻀﺮورة ﻟﻀﻤﺎن إ ﻛﻤﺎﻟﻪ ﺑﻨﺠﺎح • وﺿﻊ ﺟﺪول اﺗﺼﺎﻻت ﻻﻃﻼع أﺻﺤﺎب اﻟﻤﺼﻠﺤﺔ ﻋﻠﻰ اﻟﺘﻘﺪم اﻟﻤﺤﺮز ﻓﻲ اﻟﻤﺸﺮوع • إدارة ﺑﺮاﻣﺞ SAIP ﺑﺎﻟﺘﻨﺴﻴﻖ ﻣﻊ اﻟﻤﺪﻳﺮﻳﺎت / اﻹدارات اﻟﻤﻌﻨﻴﺔ وﻓ ًﻘﺎ ﻟﺨﻄﺔ اﻟﻤﺸﺮوع ﻟﻀﻤﺎن ﺗﺴﻠﻴﻢ ﻣﺨﺮﺟﺎت اﻟﻤﺸﺮوع ﺿﻤﻦ اﻹﻃﺎر اﻟﺰﻣﻨﻲ اﻟﻤﻌﺘﻤﺪ
Desired Skills
-
The job detail
Job Location
Saudi Arabia-Riyadh
Company Industry
Cyber and Network Security,Communications and networks,Telecommunications
Employment Type
Full Time
Monthly Salary Range
Undefined
Number of Vacancies
1
Career Level
Mid Level
Years of Experience
5 - 7
Education
Major
Degree
Bachelor Degree
Favorite candidate
Residence Location
Saudi Arabia
Nationality
Unspecified
Gender
Unspecified
Age
-
Apply now
×
A number that employers can contact you through
Dialing Code
*
Mobile number
*
Email Address
*
We use cookies to provide you with the best possible user experience. By continuing to use our site, you agree to their use
.
More details
I agree